Before Contacting Us

No Refund Policy

As per our terms and policies, we do not issue refunds for orders. If you don't love what is in the Craft & Tea Box, please reach out to us and let us know so we can make sure that doesn't happen again.

Early Cancellation of 12 or 6 Month Plan Fees

Early cancellation of a 12 or 6 month plan may result in additional fees being charged. This is needed to protect our offers for our existing and new customers. Please provide a detailed reason for the request for cancellation and we will work with you to make it right. A $5 CAD ($3.50 USD) fee for each remaining unpaid month in the plan for early cancellations will apply.

Customer Requests Only

Currently, we are not accepting business inquiries. This includes requests related to supplies, social media, web services, and related areas. Thank you for your understanding.

Customer Service Response Times

Kindly be aware that as a small team, we are dedicated to delivering specialized and distinctive products that are different every month to a very large number of customers. During peak periods, our response to inquiries may take up to a week. We appreciate your patience and understanding.

Frequently Asked Questions

Please see our FAQ page first before contacting us. The answer to your question might be found there!


Please also include any information you have of one of your orders. This will allow us to more quickly serve you. A $5 CAD ($3.50 USD) fee for each remaining unpaid month in the plan for early cancellation requests will apply.