Frequent Asked Questions

How long does it take to get my first box?

Our standard dispatch schedule for all orders is at the close of each week, specifically on Fridays. The delivery timeline for your box can vary, typically ranging from 1 to 3 weeks from the date of order. However, it is possible for some customers to receive their boxes within a few days following the order placement. We strive to ensure prompt delivery and appreciate your patience.

How long does it take my 2nd and all future orders to ship?

Our goal is to dispatch all recurring orders within the same week of purchase. However, please be advised that in the event of craft kit shortages, shipping may be delayed by one to two weeks. We appreciate your understanding and patience in these instances.

How long does it take to get a customer support response?

We are committed to providing timely and attentive customer service. While we strive to review and respond to all customer service inquiries daily, please note that during periods of high demand, response times may extend up to one week. We appreciate your patience and understanding.

Does your tea come in tea bags?

We do not use tea bags. Our selection exclusively features loose leaf tea, renowned for its superior quality compared to traditional tea bags. For an optimal brewing experience, we recommend using a tea infuser.

Do you provide refunds?

Our policy does not include the provision of refunds. If you don't love what is in the Craft & Tea Box, please reach out to us and let us know so we can make sure that doesn't happen again.

How do I cancel my subscription early before the commitment term is over?

Please be aware that early termination of a subscription prior to fulfilling the agreed commitment term may incur cancellation fees. This policy is in place due to the significant costs incurred in initiating a new subscription. It is designed to maintain our financial stability and ensure continuous service to all our valued customers. Should you wish to discuss early cancellation, we encourage you to contact us directly by email for assistance.